文档介绍：软件售后服务流程操作问题      系统管理员操作再培训使用者A                                                                                                                           系统管理员流程问题                                                    需要变更软沟通公司各部                    件流程配置提出问题                                                                                                门梳理新流程问题分类                                  系统管理员直                            需要使用者                                                                                                                    环境问题接解决或者找B                                  系统管理                                                                             IT中心员新需求          系统管理员整理需求文档使用者...软件数据问题                             系统管理员能                   系统管理员直或软件Bug                                                                         能否自己解决                        接解决结束否一般反馈通道服务热线        一般问题                             问题分类直接远程解决服务热线或服务QQ服务派单新需求                                    服务投诉VIP反馈通道服务顾问对                                                                     新需求接客户服务                   专项服务通道                                        商务                            投诉通道经理                            解决问题软件升级                           问题分类技术问题                     服务顾问上门或者远程解决软件bug或优化Xx优化                       提交xxxx系统软件用户方(软件客户)软件服务方(xx)Xxxxx 产品软件售后服务流程为进一步规范和提高公司的售后技术服