文档介绍：,youcan'tseethepersonyou'retalkingto,soyoucan'tseehisorherbodylanguageand"read"’''llbeallset!  :-MayIspeakwithMarinaSmith?-Hello,thisisJohnBlockcallingforMarinaSmith.-IsMarinaSmithin?(informal)Whenthepersonanswersthecalldirectly:-HiMarina,it’sJohncalling.-Goodafternoon,:-Goodmorning,thisisMarina.-Goodafternoon,?-Marinaspeaking.-XYZfirm,,whenthepersonasksforyoubyname:-Speaking(callersays:“IsMarinathere?”andMarinareplies:“speaking”).-Thisisshe/thisishe(callersays:“IsMarinain?”andMarinareplies“Thisisshe”).Forcallstoageneralnumber:-?.-Oneminute,I’lltransferyounow.-PleaseholdandI’llputyouthrough.-LetmeseeifJimisavailable.-Onemoment,please.-Hangonaminute.(informal)Whenyouneedtoputs