文档介绍：酒店常用英语查询目录
基本待客英语………………………………………………………………………………………2
酒店实用英语口语…………………………………………………………………………………5
日常服务口语………………………………………………………………………………………7
酒店促销传单………………………………………………………………………………………9
酒店各部门英语翻译……………………………………………………………………………10
酒店前厅和客房部英语口语用语………………………………………………………………10
酒店欢迎问候英语………………………………………………………………………………11
酒店客房设备用品英文名称……………………………………………………………………12
电讯服务…………………………………………………………………………………………13
服务台常用词汇(含酒店各类人员翻译)………………………………………………………14
客房预订…………………………………………………………………………………………15
酒店洗衣服务(英语情景对话)………………………………………………………………16
问讯处英语情景对话……………………………………………………………………………18
电话英语的应对…………………………………………………………………………………20
柜台服务…………………………………………………………………………………………21
礼宾部英语………………………………………………………………………………………23
礼宾部常见情景对话……………………………………………………………………………25
餐饮部英语………………………………………………………………………………………28
酒店常用英语
基本待客英语
(一)在正式的英语表现里,疑问基本句型可分为下列四种:
1. May I ~
2. Could you ~
3. Would you ~
I ~?
只要理解这四种基本的句型,就可以处理大部分业务上的状况。
,就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开?
May I see your passport, please?
请让我看一下您的护照好吗?
May I know your nationality, please?
请问您的国籍是什么?
2. 麻烦客人时,可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗?
Could you write that down, please?
请您写下来好吗?
Could you draft the fax, please?
请您写下传真的草稿好吗?
Could you hold the line, please?
请不要挂电话好吗?
,可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡?
Would you like to take a taxi?
请问您要搭计程车吗?
Would you mind sitting here?
请问您介意坐在这里吗?
** 只要在疑问词后加“Would you ~”,就可以提出大部分的询问。
When would you like to visit Foshan?
请问您想要何时参观佛山?
When would you like to have lunch?
请问您想在哪里用餐?
What time would you like to eat?
请问您想何时用餐?
Who would you like to contact?
请问您想和谁联络?
Which kind of room would you prefer?
请问您喜欢哪一种房间?
How would you like to settle your bill?
请问您的账单如何处理?
How long would you like to stay?
请问您要逗留多久?
How many tickets would you like to buy?
请问您要买几张票?
、征求意见时,可使用Shall I ~ 或