文档介绍：民航服务英语口语CONVERSATIONALENGLISHFORAIRLINEPASSENGERSERVICECall-(航班问询)…………………………………………………………3LessonOneFlightInformation(航班问询)……………………………………………………3LessonTwoTravelInquiry(航空旅游问询)……………………………………………………5LessonThreeDocuments(旅行文件)……………………………………………………………6LessonFourDirectandConnectingFlights(直达航班与联程航班)……………………………8UnitTwoAirlineReservations(订票)………………………………………………………………9LessonOneReservations(订票)…………………………………………………………………9LessonTwoOnwardReservations(订续程票)…………………………………………………10LessonThreeReservationChange(订票改变)…………………………………………………12LessonFourDelayandCancellation(延误与取消)……………………………………………13LessonFiveStandby(候补)……………………………………………………………………14UnitThreeTicketingandFares(出票与票价)……………………………………………………icketing(出票)……………………………………………………………………16LessonTwoFaresandMeansofPayments(票价与支付方式)………………………………17LessonThreeLostTicketandRefund(机票遗失与退票)……………………………………18UnitFourReconfirmation(再证实)………………………………………………………………19UnitFiveCheckIn(办理登机手续)……………………………………………………………20LessonOneNormalCheck-in(办理登机手续)………………………………………………20LessonTwoTicketandPassport(机票与护照)………………………………………………22LessonThreeSeatPreferenceandBaggage(座位选扫与行李)………………………………23LessonFourAttheCheck-inCounter(在行李交运柜台)……………………………………24UnitSixAttheInformationCounter(在问询处)…………………………………………………25LessonOnePassengerList(旅客舱单)…………………………………………………………25LessonTwoAttheInformationCounter(在问询处)…………………………………………26UnitSevenArrivals(到达)………………………………………………………………………ransitPassengers(过境旅客)……………………………………………………28LessonTwoBaggageHandling(行李处理)……………………………………………………29UnitEightHotelandGroundTransportation(旅馆与地面交通)…………………………………30LessonOneHotel(旅馆)………………………………………………………………………30LessonTwoGroundTransportation(地面交通)………………………………………………31UnitNineACharterFlight(包机)…………………………………………………………………33UnitOneFlightInformationLessonOneFlightInformationNotesHowareyoudoing?你好吗?这是一句问候语。类似的句子还有:Howareyougettingon?Howareyoukeeping?Howarethingswithyou?I’。We’。eneralinformation…大多数的来电是询问一般情况……plaintsagainsttheairlines…对航空公司不满的旅客identityc