文档介绍：:..眼科医疗投诉16例原因分析【关键词】医疗投诉【摘要】目的寻找减少医疗投诉的良策。方法対我院眼科发生的16例医疗投诉的形成原因进行冋顾性分析。结果(1)16例中,4例为有过错投诉,12例为无过错投诉;12例中,纯患方原因3例,9例为供患双方的原因;(2)患者投诉理由:7例疑诊断有误,6例对疗效不满,2例疑保方操作失误,5例诉服务态度欠佳(解释不细心)。结论减少投诉的途径主要是抓好两个方而的工作,(1)做好保学知识和哭疗法规的宣传教疗工作,由此减少以盲目追求经济赔偿为目的的毫无根据的医疗投诉;(2)不断地、金血地提高医务人员的思想道德、文化修养及专业技术等诸多方血的素质,提高患者对医疗服务的满意度。关键词医疗投诉眼科原因对策【文献标识标】C【文章编号】1681-6412(2004)01-0093-03Analysisofthecausesofmedicallitigationofl6casesineye-departmentZhouHezheng,LiuHong,ChenDajun,etal・DepartmentofOphthalmology,mandPLA,Wuhan430070.[Abstract]~(1)Medicalfaultwasconfirmedin4cases,nonofmedicalfaultwasfoundintheother12cases,Amongthelater!2cases,.(2)Thereasonsforlitigationwereasfol~lows:suspicionofwrongdiagnosisin7cases,dissatisfactionforthetherapeuticresultin6cases,doubtofincorrectma一nipulationin2casesandblameforbadmannerofserviceand/ornon-"sionThemainwaytoreducetherateofmedicallitigationistodobettertheworksintwoaspectsasfollows:oneisthepopularizationofmedicalknowledgeandstatute,theotheristhepersistentan