文档介绍：ProblemSolving PDCA(Plan-Do-Check-Act) 解决问题(计划-执行-检查-行动)WorkshopWave1:May13thSunnySuWorkshopAgenda议程10:00–12:00PDCAIntroductionPDCA介绍13:00–15:00TeamprojectexerciseusingPDCAtooltosolveproblem分组讨论,用PDCA工具解决问题15:10–17:00Teampresentation小组解决问题演示Backtoshopfloor,practicePDCAtooltosolveaproblemandpresentitbytheendofJune回到工厂之后的实际练****使用PDCA工具解决一个问题并在六月底之前完成OpeningQuestions问题Whatproblemsdoyouhaveatyourfactory,inyourjob,andtheykeepboringyou?,什么问题一直困扰你??在你的工厂,解决问题的最大障碍是什么?Lean4Pprinciples精益生产四大原则 Leanstructureisproblemsolving 解决问题是精益生产的基础架构Philosophy(Long-termThinking)Process(EliminatingWaste)PeopleandPartners(Respect,challengeandgrowthem)ProblemSolving(Continuousimprovementandlearning,PDCA)解决问题(持续改进与学****PDCA)员工与事业伙伴(尊重,激励他们,使他们成长)流程(杜绝浪费)理念(着眼于长期的思维)ByfollowingPDCA运用PDCAPDCAisafourphaseproblemsolvingprocess包含4个阶段Plan计划Do执行Check检查Act行动HowDoWeSolveProblems?如何解决问题ACTPLANCHECKDOWhyPDCA为什么用PDCA解决问题呢?ordingtotheScientificMethod我们用科学的方法解决问题戴明循環What’sScientificMethod?什么是科学的方法?Observation-background,facts,questions观察–背景,事实,问题Theory-modelofunderstanding理论–理解的模式Hypothesis-e推测–结果的预测Experiment-testingofHypothesis实验–对推测的试验Results-e结果–对实验结果的客观分析Conclusions-proofordisproofofTheory,basedonknowledgederivedfromresults结论–在以上结果基础上对理论的证实或反证,ScientificMethodExample科学方法的例子Galileogravityexperiment加利略落体实验Whichfallsfaster?Topreventrecurrenceofaproblembyeliminatingitsrootcause消除问题根源,杜绝重犯。Tocreateproblemsolvers培养问题解决人员Tolearnfrommistakes从失败中学****Topromotesmallgroupactivityandteamwork推广小组活动和团队精神Youcangiveamanafish,,还是授人以渔WhyPDCA为什么用PDCA解决问题呢?“NoProblem”isproblem“没问题”本身就是问题Problemsareopportunitiestolearn问题是学****的机会Hidingproblemsunderminesthesystem隐藏问题会毁坏系统Rewardeffortstouncoverproblemsandturnthemintoopportunitiesforimprovement奖励暴露问题并将其转化为改善机会的行为MastertheArtofProblemSolving 解决问题的艺术