文档介绍：#2 EMERGENCY ROOM OPERATIONS IMPROVEMENT/REENGINEERING
Scenario: Our client, a large academic medical center in a major metropolitan area, has hired Deloitte & Touche Consulting Group to reduce expenses in their Emergency Room. They have identified the ER as one of their highest costs departments, and have set a target of reducing operating costs by 25% within two years. They would like our assistance in identifying the opportunities for cost reduction, redesigning the operations to eliminate the costs, and implementing the changes.
How would you structure an approach to this project?
Additional Information
Our client’s ER operating costs are approximately 40% higher than other ER’s in the munity hospitals, but only about 10% higher than other benchmark academic medical centers
Many of the local homeless people utilize the ER as a primary care clinic, ., e in when they have colds, cuts and bruises, or just need a meal or a place to sleep
There are no urgent care centers or physicians offices that are open nights or weekends within a 10 mile radius
The ER is staffed with highly skilled, licensed personnel (., residents, attending physicians, and nurses), that see every patient es to the ER. They have not considered using Nurse Practitioners to see less critical patients or Patient Care Technicians to assist nurses and physicians with simple tasks that do not require