文档介绍：ORDER TO INVOICE CUSTOMER SATISFACTION
TRANSACTION SURVEY
RESPONDENT QUALIFICATION SECTION
Hello, my name is <<interviewers name>> from XYZ, a national market research firm. We are conducting a customer satisfaction research study on behalf of pany.
Please connect me with <<placement contact name>>
Connected [1] (GO TO QOSAT)
No-not available [2] (SCHEDULE CALLBACK)
No-no longer in this position [3] (NO CONTACT)
Refused [9] (REFUSAL)
OVERALL SATISFACTION SECTION
ABC’s records show an order place on <<order date>> on your purchase order number <<customer . number>>. We would like to ask a few questions with respect to this order. (IF NECESSARY) If you can’t recall this specific order, please use your most recent order as a reference and answer questions with regard to that order.
OSAT. Please rate how satisfied you are with the service on this order provided by ABC with respect to this order using a 7 point scale, where a 7 indicates that you pletely Satisfied and a 1 indicates that you pletely Dissatisfied. You can use any number between 1 and 7.
(IF NECESSARY) How would you rate your overall level of satisfaction with the service provided by ABC with respect to this order?
pletely satisfied [7]
6 [6]
5 [5]
4 [4]
3 [3] Response of 3, 2 or 1
2 [2] triggers Emergency Request
pletely dissatisfied [1]
Don’t know / Refused [8]
ORDER PLACEMENT SECTION
The n