酒店仪容仪表和个人卫生相关知识.ppt

文档介绍：GROOMING & HYGIENE
仪容仪表和个人卫生
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Grooming & Hygiene个人仪表与卫生
Looking Your Best!
展示给客人你最佳的仪容,仪表. 
Creating An Impression.
给客人留下深刻的印象. 
Our Hotel’s Image.
我们酒店的形象. 
You - A Representation.
你就是这一切的代表.
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LESSON OUTLINES课程目录
General Grooming Standards 个人仪表基本标准
Females Grooming Standards 女员工仪表标准
Male Hair standards 男员工仪表标准
Kitchen Employees 厨房员工仪表
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OBJECTIVE培训目的
通过本次培训,你将能够列出并解释出酒店
的个人仪表和卫生方面的标准。
At the end of the training, you will be
able to list & explain Holiday Inn Daya
Bay Grooming & Hygiene standards.
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Uniforms should be change according to
department procedures.
要穿部门所规定的制服
Name tag to be worn at all times and correctly
positioned on the left hand up-side of the
uniformed.
上班时名牌一定要随时佩戴在制服左上方正确的位置
Dress Code/Uniforms 服装
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Uniforms or any part of the uniform must
not be worn outside of the Hotel unless
specific duties require doing so. Any
damage to the uniform must be reported
to the Linen Room immediately so that
repair can be done
除非工作需要,禁止在酒店外穿整套或任何一部分
的制服。制服若有损坏,必须立即通知制服间,以
及时修补。
Dress Code/Uniforms 服装/制服
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Why wear a name tag ?  为什么要戴名牌?
It enable new staff to integrate faster。
它能使新员工快速进入状态
It gives anization a friendlier and more
personal image。
可以带给饭店亲切及个人化服务的形象
Customers and visitors like to know who
they are talking to?
顾客想知道他们在和谁讲话
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Why wear a name tag ?  为什么要戴名牌?
It encourages staff to take greater
responsibility for their actions and behavior.
它能加强员工对自己的表现及行为的责任感
It enable new staff to integrate faster.
它能使员工很快的辨认新同事
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General Grooming Standards个人仪表基本标准
Hair may not look wet and oily.
头发看起来不要非常油腻,要保持清洁。
No strong hair spray, gel, lotion on hair.
不要在头发上涂抹过多的发胶
No fancy design hair styles.
不要留怪异的发型
No fancy jewelry. You are allowed a simple
wedding band, a watch and a pair of small
ear studs for females
不要佩带耀眼的首饰,只可佩带结婚戒指、手表,
女员工可佩带小耳钉,且一只耳朵只能戴一个耳钉
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No necklaces may show outside the unifor