文档介绍：THE SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task 任务:Suppliers File 供应商档案
Code 序号: OH-SM-CS-A003
Objectives目的:At the end of this session, each trainee will be able to know how to set
suppliers file and arrange it.
在培训结束之后,每位受训者都应能够建立并管理供应商档案。
Standard标准: Refer to S&P standard
Resources培训器材: Clip Chart, Overhead Projector, Hand Out.
白板,投影仪,培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Discuss
讨论
Prepare on the Clip Chart, show the topic of this session
准备白板,写出本节内容
Show “.”(objective)
表明从此课所能学到的内容(目标)
Q1: Can the hotel offer all the request of catering client
about the facilities?
饭店是否能为客人提供他们所需要的所有设备设施?
Q2: Is anyone have the experience that hotel can’t offer the facility for the guest because hotel without
哪位曾经有过饭店不能提供某项服务只因为饭店没有此样设备或设施?
Q3: Normally what can you do when at this situation.
通常情况下您是如何来解决这样的问题的。
Q4: You find what is the problem?
您发现这样解决的问题在哪里?
Q5: How can we do better?
您是否曾经想过如何会做的更好?
The course should be divided into four parts:
课程可分为四部份:
1. The objection of making supplier file.
建立供应商档案的目的
2. How to select the suppliers.
如何选择供应商。
3. How to set up supplier file.
如何建立供应商档案
4. How to arrange the supplier file.
如何整理供应商档案
15min
10min
5min
30min
Contents
内容
Lecture
讲解
Group Discuss
分组讨论
Lecture
讲解
Example
举例
Lecture
讲解
Overhead projector
投影仪
Lectur