文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Filing
任务: 存档
Code序号: RM-RES-A070
Objectives: At the end of this session Reservations Sales associates should know how to take responsibility in making sure that all documents, reservation material, correspondence and other papers are properly put away in respective files daily.
目的: 在课程结束的时候,预订部销售文员应懂得每一天都有责任将当
天所有预订部的各种文件资料归档。
Standard : Reservation Sales Agents are responsible to ensure that all documents, reservation material, correspondence and other office papers are protected and kept in good condition by putting them away in respective files or filing systems at the end of their shift each day. All reservations material including reservations forms and billing authorizations will be filed under the reservation’s arrival date so they are easily accessible in the event of any
标准: 预订部销售文员责任在每天结束时将所有文件,预订资料,
信件,传真等其他资料以规定方式存档。所有预订材料包括预订单及被授权的帐单将在预订抵达日被存档, 如有任何疑问可以顺利找到。
Resources: Flip Chart, Handout
培训器材: 白板,白板纸,培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ”(Objectives)
显示课程目的
So the objectives of this session is: …(Refer to Objectives of this S&P)
今天这堂课的目的是:(参考标准与程序)
The main content of this course should be:
这节课会分为三个部分来讲解:
Filing Procedure
存档程序
5 Minutes
Method
培训方式
Training Steps