文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Group Reservation
任务: 团队预订
Code序号: RM-RES-D150
Objectives: At the end of this session Reservations Sales associate will be understanding the proper way in handling and processing group reservations.
目的: 在课程结束的时候预订部销售文员将懂得正确处理团队预订的程序
Standard :
Group reservations and tour bookings will be handled efficiently and accurately to ensure smooth operation for all concerned.
Consideration is to be given to group room assignment to avoid unnecessary inconvenience to other guests. The Shift Leader will handle all group bookings.
Group rates will be kept confidential and not revealed to irrelevant parties.
标准:
团体预定必须被有效和正确地处理以保证酒店收益最大化, 并使散客和长住客的不便减到最小化。
所有团体预定将由预定主管处理。
团体价格不可以泄露给任何不相关的人。
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带有Oprea终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
(For trainer – try to do this training after Oprea knowledge training)
Show “ ”(Objectives)
显示课程目的
Prologue: As to Reservations Sales Agent handling group is one of the most important work.
开场白: 作为一名预订部销售文员处理团队预订是我们每天的重要工作之一。
So the objectives of this session is: …(Refer to Objectives of this TAO)
今天这堂课的目的是:(参考标准与程序)
The course should be divided into six parts:
这节课会分为六个部分来讲解:
5 Minutes
Method
培训