文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Check-In / Check – Out Times, Early Arrival and Late Departure.
任务: 登记和结帐时间, 提前抵店和推迟离开。
Code序号: RM-RES-P010, RM-RES-D090, and RM-RES-D100
Objectives: At the end of this session Reservation Sales Agent will be able to
understanding the Standard and Procedure of advise to guests the time that
a guest room can be made available for occupancy and the time that a
guest room should be vacated by the occupant.
目的: 在课程结束时预订部销售文员应知道客人登记和结帐
的时间及在那个时候我们可以准备出干净的房间和什么时候酒。
Standard :
Reservation Sales Agents will confirm reservations with clear advice to guests of the hotel’s check-in and checkout time.
Reservation Sales associates will secure guarantee from guests who require modation immediately upon early arrival. Early arrival means the expected arrival of the guest is much before the normal check-in time of 3:00 .
The Reservation Sales associate will mit availability of an early arrival check-in during high occupancy periods. Where necessary, the Reservation Sales associate will offer the guest options available such as reserving the room from the night before by applying an additional day’s applicable room charge.
Late departure means the expected departure of the guest is after the normal check-out time of 12:00 noon. The Reservation Sales associate will mit availability of a late departure ch