文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Extra Persons
任务: 超额人员
Code序号: RM-RES-P020
Objectives: At the end of this session, Reservation Sales associates will know how to handle reservations involving more than two persons in a guest room that existing bedding is for a maximum of two.
目的: 在课程结束的时候, 预订部销售文员应懂得怎样处理一间床型只能
住二人的房间内住超过二个以上人的预订.
Standard : All room rates are structured for 1 or 2 persons in one room and using the existing bedding. When reservations require an additional person or an extra bed in a room, the Reservation Sales associate will accurately quote an additional person charge or a rollaway bed charge.
标准: 所有房费都会有单人或双人报价。预订部销售文员接到要求一个房间内增加一名人员或一张床时, 预订部销售文员将准确地报出增加人员的费用.
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带有Oprea 终端的电脑。
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ”(Objectives)
显示课程目的
Prologue: As a Reservations Sales Agent, we will meet the situation required a extra bed.
开场白: 作为一名预订部销售文员我们有时会遇到需要加床的预订。
So the objectives of this session is: …(Refer to Objectives of this TAO)
今天这堂课的目的是:(参考标准与程序)
The main content of this course should be:
这节课的主要内容是:
Procedure for handling extra person requirements
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
内容
Brainstorms
集思广益
Lect