文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Closed out periods
任务: 预订截止日期
Code序号: RM-RES-P030
Objectives: At the end of this session, Reservation Sales Agent will understanding how to handle room reservations during dates or periods when the hotel is booked to capacity or when certain room type or rate category is closed for further acceptance of reservation.
目的: 在课程结束的时候,预订部销售文员应该知道在以下情形不再接
收预订:房间截止,房型截止和某种价格截止
Standard : Reservation Sales associates will not accept reservations in the event of:
Closed out periods
Room type closed
Rate category closed
Reservation Sales agents will be aware of, and constantly monitor the closed out periods of the hotel. Closed out dates will be updated regularly by the Reservation Manager to maximize opportunities in incremental revenue. When the hotel is closed out for any date, room type or rate category, the Reservation Sales associate will mend alternative modation, and where possible waitlist the booking in case of cancellations.
标准: 预订部销售文员在以下情形不再接收预订:
房间截止
房型截止
某种价格截止
预订部销售文员将注意并时刻关注饭店预订截止日, 该日期将由预订经理定期更新以减少饭店收入损失。当饭店任何一天或某种房型停止接受预订, 预订员将向客人推荐其他住宿选择, 可能的话把该预订放入等待名单。这样, 如果有其他预订取消, 即可接受该预订。
Resources: Flip Chart and Handout,
培训器材: 白板,白板纸和培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Contents
内容
Questions
提问
Lecture & Expl