文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Credit Procedures
任务: 信用要求
Code序号: RM-RES-P050
Objectives: At the end of this session, Reservation Sales associates will be able to know the proper way in executing Credit Procedures and processing Billing Instructions.
目的: 在课程结束的时候,预订部销售文员应知道处理信贷程序和付款
方式的正确方式。
Standard : Reservation Sales associates will process billing instructions as approved from the Reservation Sales function and handle reservations with credit facility in place according to the Hotel’s Credit Policy and Procedures.
When accepting a reservation, the Reservation Sales associate will identify and determine the method of payment.
The Reservation Sales associate will advise the caller/guest of the hotel’s payment terms and conditions.
If the intended method of payment by the guest is other than by cash or a valid credit card, the Reservation Sales associate will advise the caller/guest of the hotel’s credit policy.
标准: 当接到预订时, 预订部销售文员应按照酒店的信用政策处
理由销售部决定的付账方式。
当接到预订时, 预订部销售文员应与客人确认付账方式。
预订部销售文员在给客人作预订时应通知客人酒店的
信贷政策。
如果客人不用信用卡或现金付费,应通知客人酒店的信贷政策。
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带有Oprea终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Contents
内容
Questions
提问
Le