文档介绍：***学校物业投标文件技术响应文件第一章管理思路及管理目标·······························1第一节物业管理思路·····································1第二节物业管理目标·····································3第三节质量管理目标·····································3第二章项目管理组织机构、管理制度和人员配置···········4第一节管理组织机构与管理制度························4一、管理组织机构精简高效,部门布局合理·············4二、管理制度完整、全面、细化、可操作性强···········8第二节人员配置合理,人员素质及管理经验···············22一、人员配置表····································22二、拟任本项目负责人及下属负责人的学历证书及上岗证··24第三章物业管理与服务组织实施方案····················31第一节员工招聘及培训专案····························31一、本项目的员工招募、培训、上岗专案··············31二、员工日常管理、培训教育等制度健全··············35三、各类人员的薪酬配置····························39四、考核评价机制合理······························40第二节保洁服务专案·································43一、保洁服务管理方案及目标承诺···················43二、保洁质量检查及监督措施·······················44三、垃圾收集、转运管理···························58四、劳动保护、保洁工具、工作服装配置·············58五、清洁、保洁人员安全作业手册···················60第三节设施设备管理专案·····························68一、服务质量标准·································68二、主要的设施运行管理···························70三、设施设备管理制度节选·························73四、设施设备的维修·······························94五、设施设备的保管·······························96第四节能源管理专案·································97第五节楼宇服务专案·································98一、学生公寓服务····································99二、办公会议楼服务·································100三、教学楼及图书馆·································102四、工勤服务·······································104五、校园服务·······································104六、培训部服务·····································108第六节秩序维护服务专案·······························113一、管理理念和目标··································113二、管理模式········································114三、人员编制及岗位设置······························119四、管理措施·····································121五、突发事件应急处置·····························123六、相关制度节选·································138第四章质量及承诺保证措施··························173一、工作交接、进场专案···························173二、内部质量监管方案······························181三、应急预案·······························