文档介绍:DB11DB11/XXXXX—XXXX高速公路收费站服务规范Therulesforthehighwaytollstation点击此处添加与国际标准一致性程度的标识(征求意见稿)XXXX-XX-XX发布XXXX-XX-XX实施北京市质量技术监督局发布DB11/XXXXX—XXXX目 次前言.................................................................................III引言..................................................................................IV 范围................................................................................1 规范性引用文件......................................................................1 基本要求............................................................................1 基础设施............................................................................ 收费广场........................................................................ 收费车道........................................................................ 车道设施........................................................................ 收费岛.......................................................................... 收费亭.......................................................................... 收费天棚........................................................................ 标志与标线...................................................................... 照明设施........................................................................35 人员................................................................................ 基本要求........................................................................ 业务技能........................................................................ 仪容仪表........................................................................ 行为............................................................................ 态度............................................................................ 语言............................................................................46 收费服务............................................................................ 半自动收费.............