文档介绍：Chapter Fourteen
Nonverbal Techniques
Although both verbal and nonverbal techniques have the dual function of
communicating the question and of motivating the respondent to answer,
the author feels that the munication dealt with in the previous
chapter has the predominant function municating the question, and
the nonverbal techniques to be dealt with in this chapter have the main
function of motivating the respondent to answer candidly pletely.
In any case the overall effect on the respondent depends upon •
bined effect of the verbal and the munication.
Even though munication tends to be less subject to
conscious scrutiny, it has been demonstrated by numerous experiments
that people can learn to be aware of munication, can
analyze it, and can experiment with it as a conscious tool in interview•
ing. Nonverbal cues are essential ingredients in both interviewer-to-
respondent and respondent-to-munication. From the
standpoint of the development of skills, the interviewer must learn to be
sensitive to both the nonverbal cues received from the respondent and
those sent to the respondent.
THEORY OF MUNICATION
The following presents a short overview of the general nature of nonverbal
communication without concentrating on its application to the interview•
ing task. First, general ideas are provided on the importance of the nonver•
bal portion of a conversation; second, some of the general principles are
described that govern munication; and third, the major
types or channels of munication are described.
Importance of munication
Studies, for example the one by Rosenthal, show that some people are
more sensitive than others to nonverbal cues and that these people
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generally function better both socially and This same re•
search also found that younger people are less sensitive to nonverbal
cues than are older people, which suggests that the ability to