文档介绍:客户服务系统工程技术方案建议书客户服务系统工程技术方案建议书篇一:(中国).........................................................................................................................................3目的.................................................................................................................................3文档范围.................................................................................................................................3定义和缩略语.........................................................................................................................3参考资料.................................................................................................................................3项目概述.................................................................................................................................3项目背景.................................................................................................................................4项目目标.................................................................................................................................5项目总体思路.........................................................................................................................6总体架构方案..........................................................................................................................................................................................................................7总体技术架构.................................................................................................8功能架构.........................................................................................................9系统组网方案......................................................................................................................................................................................................