汽车售后服务流程.ppt

文档介绍：汽车售后服务流程Service Procedure前台接待流程Front Reception Program前台接待流程Front Reception Program维修顾问评估Service Advisor Performance Evaluation维修顾问评估Service Advisor Performance Evaluation客户是什么What is customer客户期待的服务The service customer expect客户的权力Right of the customer我们服务的目的我们服务的目的Our aim of serviceOur aim of service18%68%14%其他顾客服务是在顾客心目中最重要的竞爭因素?服务人员的态度?缺乏主动性?效率低服务汽车前台接待流程Front Reception Program前台接待流程Front Reception Job Job up Repair up Repair -- Booking