文档介绍：PART 1 第一部分
The Personnel & Training Department have covered the following subjects with the above employee
人力资源部已经向上述员工讲解了下列内容:
1
Who’s Who
18
Training Policy & Procedure
酒店管理层
培训政策和程序
2
Hotel Facilities & Services
19
Transfer Procedure
酒店设施和服务项目
内部调部门程序
3
Hotel Rules & Regulations
20
Security–Parcel Pass/Lost & Found Procedure
酒店规则与规定
保安检查-包裹通行/失物招领程序
4
Working Hours
21
Leave Application Procedure
工作时间
请假程序
5
Medical Check
22
anization Chart
医疗检查
酒店组织结构图
6
Clinic-Guests’& Staff’s
23
Emergency Procedure
客用医务室/员工医务室
紧急情况处理程序
7
When, How & Where Paid
24
Fire Prevention
工资及其支付
消防程序
8
Attendance & Time Card
25
Security Knowledge
考勤制度及打卡制度
保安知识
9
Courtesy
26
Telephone Manners
礼仪礼貌
电话礼仪
10
Employment Handbook
27
Health & Safety at Work
员工手册
工作中的健康和安全
11
After Duty-Not to Remain/Return
28
Body Language/Manner
下班后-不得逗留或返回
身体语言/礼貌
12
No Tips Allowed
29
Concept of Service
不准接受任何形式的小费
服务的概念
13
Annual Leave & Holiday Pay
30
Conditions of Employment
年假以及假日工资
雇用条件
14
Locker & Checking of Locker
31
Notify-Change of Personal Status Data
更衣室以及更衣室检查
个人资料变更
15
Discipline / Misconduct
32
Grievance Procedure
纪律和处分
投诉程序
16
Personal Grooming & Hygiene
33
Accident Reporting & Personal Problems
个人仪容及卫生
事故报告及个人问题的处理
17
Hotel ID Card/Name Tag
34
Staff Separation Procedure
酒店工牌/名牌
员工离职程序
Acknowledge