文档介绍：Preventive Maintenance Working Guideline
Doc #: HPO&S CS-SD-D-04/01/01
Process Ownership:
Process Owner
HPCS Technical On-site Manager
Approved By
HPCS Technical On-site Manager
Process Author
HPCS SDE
Revision Dates and History:
Current Revision:
Rev. #: 01
First Issued:
Mar 2002
Reason for Change:
Initiated by:
Approved by:
Effective Date:
N/A
N/A
N/A
N/A
Purpose:
This process is to guide Technical Onsite system engineers to deliver Preventive Maintenance service for customers who have purchased HP products or service contracts with PM service. 
Process map:
预防性维护工作流程图
Support Engineer
开始
Receive PM CSO R
联系客户确认到现场时间, 提醒用户备份系统
测量电压, 温度, 湿度, 询问用户介质管理情况
请用户重起系统, 包括主机和外设
No
启动正常?
检查如下log /var/adm/shutdownlog
/var/adm/
/var/adm/syslog/
Yes
收集有关信息联系响应中心诊断,按正常报修处理
能否现场给出解释并给出建议?
Error or Warning?
No
清洗磁带驱动器
Yes
建议用户改进相应问题
关闭所有设备
如需要, 更换空气过滤器
作系统清洁, 参见清洁指南.
启动系统
经用户允许以后再安装.
Online Diag Tools installed?
在mstm中选中所有设备作verify
检查远程终端LAM Modem是否正常
用CE tools 收集系统信息,
Update FMN CSO; file PM report, send config file to “@
结束
记录用户联系信息,如有更改,交回Contract Admin 更改SAP系统.
PM 报告说明
指示灯状态
参见PM设备的Service Manual。
找出原因并解决,如需帮助请与CE Assistant 联系。
/var(usr)/adm下日志
必须检查如下log
/var/adm/
/var/adm/shutdownlog
/var/adm/syslog/
/var/adm/syslog/
如log中记录有不正常现象,找出原因并解决,如需帮助请与CE Assi