文档介绍：理资料下载
Key Steps To Better
Staff Retention
保留关键员工的关键步骤
Process Improvement Asia
Jennifer Feng
June 14th, 2007
理资料下载©Process Improvement Asia, 2007 Version , page 1
理资料下载
Key Steps To Better Staff Retention
保留关键员工的关键步骤
• Step 1 -- Recognize the early warning signs of defection
and solve it
第一步-- 认识问题的先期预警征兆并加以解决
• Step 2 -- e “Managers Of Choice”(MOC)
第二步-- 成为“Managers Of Choice”(MOC)
• Step 3 -- Developing individual’petency
第三步-- 发展个人竞争力
• Step 4 -- Define processes to perform your best practices
第四步-- 为执行你的最佳实践定义你的过程
• Step 5 -- Build in Institutionalization
第五步-- 建立制度化
理资料下载©Process Improvement Asia, 2007 Version , page 2
理资料下载
Step 1-- Recognize the early warning signs of
defection and solve it
第一步-认识问题的先期预警征兆并加以解决
• Early Warning signs of defection
问题的先期预警征兆
— A change in behavior, such ing in later or
leaving earlier
行为上的改变,例如: 迟到或者早退
— A decline in performance
绩效下滑
— plaints from a person who hasn’t been
plainer
一个以前不爱抱怨的人突然开始发牢骚
• Find out why- and make action to solve the
problems
找出原因-并且采取措施解决问题
Do not wait for the Exit
Interview
不要等到离职面谈
理资料下载©Process Improvement Asia, 2007 Version , page 3
理资料下载
Step 2-- e “Managers Of Choice”
(MOC)
第二步-成为“Managers Of Choice”(MOC)
• Put right people in the right position
让适当的人选担任适当的职位
• Build your relationship
建立您的人际关系
• Build trust
建立信任
• Pay was the “least important”factor
薪资是“最不重要的”因素
• Build a better work environment
创建一个更好的工作环境
理资料下载©Process Improvement Asia, 2007 Version , page 4
理资料下载
Put the right people in the right position
让适当的人选担任适当的职位
Work with HR to select people for their talent
与HR合作根据才能选择人员
• Identify the petency (skill, knowledge and process
ability) and behaviors for ess in each position
识别每个职位获得成功所需的关键竞争力(技能,知识和过程能
力)和行为
• Identify the critical roles for each position
识别每个职位的关键角色
• Assign responsible people to develop staffing process and
define t