文档介绍:售后服务指导手册
(试用版)
昌河铃木汽车售后服务指导手册
目录
前言
第 1 章概述······································ 3
目的····································· 3
责任····································· 3
手册的使用及管理办法··························· 3
本手册的缩略语······························· 4
解释权···································· 4
第 2 章售后服务组织机构及职责·························· 5
售后技术服务处组织机构及工作职责··················· 6
办事处售后服务工作职责························· 9
部品处组织机构及工作职责························ 10
常用业务电话································ 15
第 3 章售后服务网络管理······························ 16
服务站的组织机构和工作职责······················· 17
服务站准入条件······························· 25
建立服务站程序与要求················&