文档介绍：The ROI of Human Capital
THEROIOFHUMANCAPITALSECONDEDITIONMeasuring the Economic Value of Employee PerformanceJac Fitz-enzAmerican Management AssociationNew York ?? Atlanta ?? Brussels ?? Chicago ?? Mexico City ?? San FranciscoShanghai ?? Tokyo ?? Toronto ?? Washington, .
booksareavailabletocorporations,professionalassociations,,contactSpecialSalesDepartment,,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,:212-903-:212-903--mail:******@Website:./go/titlesgoto:.,accounting,,-in-PublicationDataTheROIofhumancapital:measuringtheeconomicvalueofemployeeperformance/JacFitz-enz.—-13:978-0-8144-1332-6(hardcover)ISBN-10:0-8144-1332-3(hardcover)’226—dc222008050809 2009JacFitz-,storedinaretrievalsystem,ortransmittedinwholeorinpart,inanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,**********
ToLaura,MyloveMystrengthMyinspiration
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anizationalManagement4DataforManagement8MakingtheChange10DataConundrum10TwoAspectsofHumanCapital11WhatHumanResourcesCanLearnfromFinance13HRP14PeopleandInformation16Data-to-anizationalCapacity20SurveyingtheTrack25TheROIRace25FalseStarts27PointsofMeasurement29Summary30References31v
viCONTENTSCHAPTER2HowtoMeasureHumanCapital’eaBusinessPartner36TheFirstStep38Human-FinancialInterface39AStrategicView40Enterprise-LevelMetrics:TheLaunchPoint44TheHinHumanCapital53HumanCapitalEnterpriseScorecar