文档介绍：4961 Knowledge Management 27/5/98 4:24 pm Page fc1 (1,1)
Knowledge Management
Research Report 1998
KPMG Management Consulting
4961 Knowledge Management 27/5/98 4:24 pm Page ifc1 (1,1)
foreword
There is little doubt that we have entered the knowledge economy where anisations
know is ing more important than the traditional sources of economic power – capital,
land, plant and labour – which mand.
The value attributed by stock markets panies in sectors such as software development
and biotechnology far outweighs their tangible assets. Even in industries as traditional
as manufacturing, companies are petitive advantage through technological
know-how, product design skills, problem-solving expertise, personal creativity and the ability
to innovate. Knowledge management is the discipline of capturing these knowledge-based
competencies, storing and disseminating them for the benefit of anisation as a whole.
Much has been written about knowledge management. We wanted to find out what was
really happening. We wanted to know exactly how panies have gone in launching
knowledge management initiatives and how strategic their approaches are.
This report is the result of a survey carried out by Harris on our behalf. It shows that knowledge
management is not a fad and is being taken seriously. It shows panies are having
difficulty in tackling knowledge management, but for those which are advanced in implementing
knowledge management there are real benefits to be reaped.
As we said in The Power of Knowledge: A Client Business Guide, “Knowledge management
is not an abstract proposition for the future... it is a vital aspect of world-class management
in today’s business environment.”
The survey findings set out in this report fully endorse that view.
David Parlby
Partner
KPMG Management Consulting
contents
Foreword
1 Executive summary
5 Introduction and methodology
6 Current state of knowledge management
7 Cost of