文档介绍：深圳市***服务有限公司服务规范手册2003年10月深圳市***服务公司——服务规范手册目录第一部分理念..................................................................3一、质量管理理念.............................................................3二、工程质量工作原则.........................................................3第二部分口诀..................................................................2一、安全生产口诀.............................................................2二、硬件质量标准口诀.........................................................2第三部分正文.................................................................2第一章行为规范手册.........................................................2总则..................................................................2细则..................................................................2一、精神面貌.............................................................2二、言谈.................................................................2三、举止.................................................................3四、邮件、传真书面往来...................................................4第二章通信工程安全生产手册要点............................................................................................7窄带质量检查标准A类问题(含128模,B型机).........................7窄带质量检查标准A类(接入网):.....................................8宽带数通A类问题....................................................10MA5100..........................................................10MA5200:........................................................11MA5200E&MA5200F.................................................12MD5500..........................................................12Radium8750V100R002.............................................12UA5000..........................................................13S3026V&MA5306...................................................14IPHOTEL........................................................14ISN8850/Radium8750V500R002/V500R005............................16Ne系列路由器和S8016............................................17产品特性部分......................................