文档介绍：PROTECT 1 Version: Version date: 08/01/15 Complex Investigation Guide PROTECT 2 Version: Version date: 08/01/15 Version control and sign off Date Version Details 26/09/2014 Draft by Sophie Grant. 03/10/2014 Revised draft following Neil Armstrong QA. 26/11/2014 Revised draft following feedback from CAD & Complex Directorate. 09/12/2014 Final draft by Sophie Grant following final consultation. Sign off Date Version Details 24/12/14 Final version agreed by Chris Morgan and Gavin McBurnie. 08/01/15 Minor corrections to milestones and page nos. PROTECT 3 Version: Version date: 08/01/15 Contents INTRODUCTION DEVELOPING THE INVESTIGATION PLAN 9 Defining plaint and setting expectations 9 Planning the Investigation 10 MANAGING AN INVESTIGATION 13 Confirming the investigation 13 Contact plained about 13 Gathering evidence 14 Documentary evidence 15 Interviews 15 Clinical advice 17 Throughout the investigation 17 ANALYSIS OF EVIDENCE 17 Considering the evidence 17 Documentary evidence 18 Clinical advice 18 Early Sharing 18 Reaching a decision 19 Remedy for the individual and th ose similarly affected 20 Specific considerations in respect of financial remedy 21 When is an investigation upheld? 21 mendations 22 Compliance 23 PROTECT 4 Version: Version date: 08/01/15 COMMUNICATING THE DRAFT DECISION 23 Why we share drafts and who received them 23 Producing the draft report 24 Sharing the draft report 25 Requests for extensions and failure to respond 25 Information Requests 26 Disclosure of information by parties to plaint 27 Considering the response 27 Refusal to accept mendations 28 COMMUNICATING THE FINAL DECISION 29