文档介绍：RCCAC根因分析问题根源纠正行动(RCCA)TrainingforPilotsandACEImplementationManagers©2001Pratt&WhitneyCanada-urring标准化解决方法,从根本上防止问题重复出现执行Implementation Eight-stepprocessincludingtools八个步骤 heproblem定义问题Analyzetheproblem分析问题Identifytherootcause确定根本原因Applymistakeproofing运用错误预防Overview概述©2001Pratt&WhitneyCanada-Tousdroitsréservés3Objectives目标 page4Introduction简介 ASteps步骤 page18Conclusion结论 page36Tableofcontents目录©2001Pratt&WhitneyCanada-Tousdroitsréservés4Objectives目标Attheendofthismodule,youwillbeableto该单元学****完毕后,将能够:UseamethodthatwillenableyoutoeliminateturnbacksidentifiedthroughQCPC,,设备停机和缺陷的重复问题。A。©2001Pratt&WhitneyCanada-Tousdroitsréservés5Introduction简介RépédataSelectbestopportunitiesQCPC&MFASurveycustomersObjectives320%65%510%415%220%130%ProcessGFEDCBAHighMediumLowWhy?Why?Why?©2001Pratt&WhitneyCanada-Tousdroitsréservés6Whatisitusedfor使用目的?Correctaproblemmethodically系统地纠正问题:Bydeterminingitsrootcause通过确定根源Byapplyingthebestpossiblesolutions通过应用最佳方案Preventaproblemfromrecurring避免问题重复出现:Byfollowingthrough跟踪全过程Bystandardizingthesolutions使解决方案标准化?Introduction©2001Pratt&WhitneyCanada-A?Wehavearecurringproblem问题重复出现... Or或Wearenotsureofthecauses不能确定原因 or或Theproblemisnotconstant(esandgoes) or问题不持续(时有时无)Wewanttotakethetimetosolvetheproblemonceandforall!我们需要花时间一次并彻底解决问题Introduction©2001Pratt&WhitneyCanada-urrentMindsetWemustchangetheculture必须改变文化“Ihavenotimetoaddressrootcause,Imustmeetthedeliveryschedule!” “我没有时间查找根源,我必须赶交付进度!”“Wehavebeendoingthisfor15yearswithnosubstantialimprovement,whyistodaygoingtobeanydifferent?”(eDavid,ItoUniversity) “我们已经如此工作了15年而没有实质性的改进,今天又会有什么区别?”(eDavid,伊滕大学)“Youcontinuallydevelopandreleasenewproductswithknownqualityproblems,why?”(ustomer) “你们不断研制和生产的新产品存在已知的质量问题,为什么?”(UTC用户)Wemusthavea“newspirit”for