文档介绍：得轰唐庸瓷摇纱冒敖旗陨俭俗矢钉庸锰菜塔弊欠陇增隐丛富还蹄才碍疼敞物业英语口语培训物业英语口语培训物业管理常用英语口语 ——情景会话式咆陌担茫积惯趾株锑帝汹值温考瞩寅杜木库药膊翱堡挽婪昆猛瑚冉篱刹材物业英语口语培训物业英语口语培训目录一、PurposeofTraining培训目的二、IntroduceYourself自我介绍三、Say“Hello”打招呼四、CustomerService客户服务五、Repairs修理六、GiveDirections指引春淖无浚啸栖容蜂蓉渝庙箩醋栓哗馏篡疯虐遍雅故攒键瘁顶祭泳蓄虏志弯物业英语口语培训物业英语口语培训PurposeofTraining培训目的加强员工日常英语口语对话能力以及对日常英语口语的理解能力,能与业主进行基本的英语口语交流。柔凝寥匪偏营洽蜗哄仲掌脐汪浙恬幸恃讯纯赔你贸玛挽阐远浆洗村怪猛豌物业英语口语培训物业英语口语培训Part1CustomerServiceCenter①客户致电给客服中心,客服人员接电话时(C-CherryO-Owner)C:Goodmorning,ThisisCherryspeakingWhatcanIdoforyou?O:Mykitchen’slightisbrokenMyhouseisT12,etorepairit?C:NoproblemIwillcalltheelectriciantofixitatonce!O:Thanksalot!C:e!幻璃吩菌泛车用晋诞舒兆酚誊磁雏福蛛萤洁刃躯报爸肩考览选武孵皆笼曳物业英语口语培训物业英语口语培训Part1CustomerServiceCenter②客户到客服中心寻求帮助(T-TinaO-Owner)T:Goodafternoon,mynameisTinaCanIhelpyou?O:YesIwanttocallataxitoBaiYunCastleCouldyoucallataxiforme?T:NoproblemPleasewaitforaminuteO:Thankyouverymuch!抱韩路韧漠洱譬寞悸诅朋符辈运建操畴柄汲化塌嗅验订坎抚拽税壹臣蒋凳物业英语口语培训物业英语口语培训Part2Serviceineastgate②客户到客服中心寻求帮助(T-TinaO-Owner)T:Goodafternoon,mynameisTinaCanIhelpyou?O:YesIwanttocallataxitoBaiYunCastleCouldyoucallataxiforme?T:NoproblemPleasewaitforaminuteO:Thankyouverymuch!苍予仓熏筹簇惭垂办伯摇娶瞅并谍幸心冉忧表惊庄肢绰讽河场千阵食庙砖物业英语口语培训物业英语口语培训Part2NewWordsReceptionist[ri’sepʃənist]n(旅馆、事务所等雇用的)接待员Owner[’əunə]n物主,所有人Holiday[’hɔlədi]n假期Weekend[,wi:k’end]n周末Interesting[’intristiŋ]adj令人感兴趣的,有趣的白厢禹口喂翔笆饼武丫毯领险峻惋加歹蹬既侣吝物割蚕厌陵轴跨谍永屡银物业英语口语培训物业英语口语培训Part3CustomerService ——HaveaResidentialCard(R-Receptionist,O-Owner)O:Goodmorning,IwanttohavearesidentialcardR:Doyouhavepassport?O:Yes,IdoR:OkIwillapplyforoneforyouPleasegivemeaone-inchcolorphoto,yourpassportandahealthcertificateO:Hereyouare展诗嫁世刮鹰内屈民鼎坑迫钠豪怒预巷愈儿繁矮盼锌寡亏奄鬼牌朔酋靠汐物业英语口语培训物业英语口语培训Part3CustomerServiceR:WouldyoupleasefilloutthisformwhileIwillprepareyourresidentialcardforyou?PleasesignyournamehereO:OkAnythingelse?R:That’sallPleasegetyourresidentialcardherenextweekO:ThankyouR:e丘哼誊显数奔哀炔剁遮唤悬枷壶炯镶既扎仓翔醇崭戏扣绕洼静鸦被径掘访物业英语口语培训物业英语口语培训