文档介绍：毕业设计说明书学生姓名: 刘易友学号: 20083818 学院: 计算机与信息工程学院专业年级: 2008 级计算机科学与技术 2班题目: 企业客户信息管理系统的设计与实现指导教师: 杨卫民副教授评阅教师: 何霖副教授 2012 年5月摘要企业的客户管理是公司管理的一个重要内容。随着市场竞争的日趋激烈化, 能够拥有更多的客户信息,将是企业长久生存的重要因素。随着计算机技术的飞速发展,计算机在日常管理应用中迅速普及,利用计算机进行企业信息管理势在必行。因此需要开发出一个能满足企业进行成绩的录入,统计,查询,报表和打印等需求的、功能完善、安全可靠、迅速简便的企业管理信息系统。客户管理系统对企业业务流程的重组整合用户的信息资源,以便有效的方法来管理客户关系,在企业内部实现信息和资源的共享。客户管理系统在系统设计上帮助企业的主管人事管理的部门提高工作效率,实****企业客户的信息管理以及管理的系统化,规范化和自动化为最终目的。因此,利用网络管理,使企业在提高效率、拓展市场和保留客户三方面大大改进,对于提升竞争的优势,有着重大的意义。关键词:JAVA ;JSP ;CRM ;B/S 模式 Title: Design and implementation of the enterprise customer information management system Abstract: The enterprise customer management is an important element ofcorporate governance. With the increasingly fierce petition, to have more customer information, will be an important factor in business a long time the rapid development puter technology, computers inthe day-to-day management applications, rapidly growing popularity, the use puters to enterprise information management is imperative. Need to develop an enterprise resultsentry, statistics, query, report and print needs, fully functional, safe and reliable, rapid and simple enterprise management information system. The customer management system anization and integration of the user's information resources, business processes so that theeffective way to manage customer relationships, information andresource sharing within the enterprise. Customer management system in charge of personnel management department in the system design to help improve work efficiency, systematization,standardization and automation of the internship enterprisecustomer information management, and management as the ultimate goal. Therefore, the use work management,significantly improved to enable enterprises to improve efficiency,expand the market and retain customers, enhance petitive advantage of great significance. Key words: JAVA ; JSP; CRM; B/S mode 目录 1绪论.................................................................................