文档介绍：Acer Dragon 8 Steps
Problem Solving Process
Step 1
Theme Selection and
Reasons
Step 5
Execution of the Action
Plan
Step 2
Current Situation Analysis
& Goal Setting
Step 3
Analysis of Cause-and-
Effect
Step 4
Action Plan Drawn up
for Remedy
Step 8
Remaining Problem/
Future Plan
Step 7
Standardization/Prevention
of Recurrence
Step 6
Confirmation of
Result
Step 1 ---
Theme Selection & Reasons
Consideration of Theme Selection
Meet the Target of BU/Div. and Dept.
Satisfy Customers Requirements
Solve, Improve the Problems of Department or Inter-department
Theme and Target Assigned by Boss or Supervisor
Cross-functional Problem
Theme Selection
A List For Problems
List Prospect Themes
Theme Evaluation and Selection
Clarify the Reasons
Evaluation and Scoring
Decide Priority by Accumulating Scores
Ways of Theme Evaluation
Step 2 ---
Current Situation Analysis
& Goal Setting
Controlling Current Situation
Observing at spot
Data Collection
Convert Data into Information
Control Important Items/Trends
Ways for Goal Setting
Boss Assignment
Past Goal
Challenging to Cut One Half
Evaluating the Capacity
SMART Way
Step 3 ---
Analysis of
Cause-and-Effect