文档介绍：PRACTICAL SOLUTIONS FOR
EVERYDAY WORK PROBLEMS
PRACTICAL SOLUTIONS FOR
EVERYDAY WORK PROBLEMS
by Elizabeth Chesla
NEW YORK
Copyright © 2000 LearningExpress, LLC.
All rights reserved under International and Pan-American Copyright Conven-
tions. Published in the United States by LearningExpress, LLC, New York.
Chesla, Elizabeth L.
Practical Solutions for Everyday Work Problems / by Elizabeth Chesla.
p. cm. —
ISBN 1-57685-203-2
1. Problem solving. 2. Decision making. 3. Creative ability in
business. I. Title. II. Series.
1999
'03—dc21 99-11368
CIP
Printed in the United States of America
9 8 7 6 5 4 3 2 1
First Edition
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ISBN 1-57685-203-2
CONTENTS
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SECTION I: Outlining the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 1: Just What Is a Problem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2: Identifying the Problem, Part I: The Current Situation . . . . . . 17
Chapter 3: Identifying the Problem, Part II: The Desired State or Goal . . 25
Chapter 4: Breaking the Problem into Its Parts. . . . . . . . . . . . . . . . . . . . . 33
Chapter 5: Gathering the Facts and Summarizing the Problem . . . . . . . . 41
SECTION II: Developing a Problem-Solving Disposition . . . . . . . . . . . . . . 49
Chapter 6: Atmosphere and Attitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Chapter 7: Rekindling Your Curiosity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Chapter 8: A Matter of Perspective. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 9: Igniting Your Creativ