文档介绍：SF127客户满意程度调查表
SF127 CUSTOMER SATISFACTION SURVEY FORM
（请填写完回传至传真号：xxx）
客户名稱: ___ ______________________________________________
Client’s Name: _______________________________________________
联系人及联系方式：_________________________________________
第一列1 “工作表现”： 请对xxx在下列所提供的服务方面的工作表现打分。
（5=优 4=很好 3=好 2=尚可 1=不好）
Column 1: Please rate BUREAU VERITAS'S PERFORMANCE on the following
services provided to date
(5 = Excellent, 4 = Very Good, 3 = Good, 2 = Fair, 1 = Poor)
第二列 2 “重要程度”： 请对该项内容对贵公司的重要性打分。
（ 5=很关键 4=很重要 3=重要 2=不太重要 1=不重要）
Column 2: Please Rate each category for IMPORTANCE to your company
(5 = Critical, 4 = Very Important, 3 = Important, 2 = Not Very Important, 1 = Not Important)
自从贵公司和XXX开始接触以来，我们的表现：
Since your initial contact with XXX, How responsive have we been:
工作表现
Performance
重 重要性
Importance
a回答贵公司打来的电话方面如何？
a Answering your phone calls to our office?
b在向贵公司呈交有关XXX的资料方面如何？
b Presenting you with information about XXXX Certification?
c及时向贵公司报价方面如何？
c Providing you with a quote in a timely manner?
d对贵公司的报价是否清楚？
d Providing you with a clear quote?
e回答贵公司所提的有关Bureau Veritas的问题方面如何？
e Following up to your inqui