文档介绍：TQM Introduction
Quality is a never-ending process
                                                                             
panies implement quality improvement programs to enhance their products or services. The quality imperative movement of the last two decades has redefined quality as a never-ending effort to continually improve pany's products. This bines strategic and operational control to achieve long-term ess and survival of anization.
TQM involves all staff to participate
                                                                                                                      
TQM stands for total quality management, a term derived from the quality imperative movement. TQM involves all staff to identify every process within the business that will influence quality.
TQM is any action to fulfill the quality imperative
                          
TQM is a continuous effort to enhance the quality, efficiency, and responsiveness of a product or service. Any action taken to implement TQM is an action to fulfill the quality imperative.
1. Specified quality
                                                                             
Specified quality is the first essential element. Companies should specify what quality means and give employees a clear picture to lead them in their work. From the customers' point of view, quality means that the