文档介绍：much do you know about Decathlon你对迪卡侬了解有多少 ?
As I know Decathlon is the world's number one sporting goods retailer and has its own brand products .As a retailer, the sales concept of Decathlon is to collect all sporting goods within one shopping mall.
Please introduce your company's business scope请介绍下你公司的业务围。
HP Dalian brach is engaged in global products service and outsourcing business unit is called Global Service provide technical services for enterprise users.
Please introduce your responsibility请介绍下你的工作职责。
My responsibility is helping clients dealing with all kinds of technical issues,such as unable to access to Internet,fail to receive mails via Lotus Notes and Microsoft office did not give client support via phone,mail,chatting and remote access.
Please introduce a difficulty you encountered in your job. 请具体介绍一个你在工作中遇到的难题，你如何解决的？
A client called in and reported her PC appeared black screen after reboot many follow the basic trouble shooting and dispatch the ticket to the next called back later and reported no one contact her, she could not work any explain to client the next level need time to accept the ticket. Client was not satisfied the reply and she thought I was refusing the at that time, I know client did not pay attention to the supporting policy ,she emphasized on I informed client I will contact the next level team I inform client's issue to the next level the next level team
helping client solve the called back to client to confirm the gave me a high comments.
具体举例说一下你是如何在压力下工作的？
My current job requires soft skill,clear logical thinking ability and more import point ,you must develop your multi-tasking to some extent I always worked under when I was chatting with a client on web,the call is coming you should manage your task and distribute y