文档介绍：JUNDING CLUB WENZHOU Training Plan
Division: F&B Opreation 温州君顶华悦俱乐部开业培训计划
Training Task
培训项目
Date
培训时间
Trainer
培训者
Remarks
备注
Introduction of Chateau Junding Club
君顶华悦俱乐部简介
Personal Hygiene & Grooming
仪容仪表
Guest Service Skills
待客礼仪
Personnel Information
人事信息
Fire & Safety
防火与安全
Telephone Skills
电话语言技巧
Organization Chart
人员组织架构
Introduction of Operation Concept
市场定位及经营理念
Job Description&Operation Procedure
工作岗位职责及流程
Mission and Task
使命和任务
Food & Beverage Knowledge
餐饮服务基础知识
A. Your Qualifications as Employee.
作为一个服务员应具备的条件
B. The Professional Concept
服务专业理念
C. Guests Get Upset Over More Than Anything Else.
客人忌讳的服务条款
D. Some Ways to Get a Good Raise……
获取好评的服务技巧
E. Basic Food & Beverage Trainning.
餐饮基本英语培训
Role play after each lesson
每课时的实际操作练****br/>
Test
培训测试
Service Procedure & Standard
服务程序及标准
A. How to serve Food.
菜品服务
B. How to serve Drinks.
酒水服务
C. How to serve Wine party .
品鉴会的服务
D. How to serve coffee and tea.