酒店培训：指导以提高员工表现.ppt

文档介绍：Coaching to Improve Performance指导以提高员工表现
COURSE OBJECTIVE 章节目标
By the end of this session you will be able to 在本章节结束时,您将能够:
State when you would use Coaching and who you would coach 陈述你何时会用到指导和指导对象
State the benefits of Coaching 描述指导的好处
Identify the steps involved in essful Coaching 识别成功指导的步骤
Definition 定义
COACHING IS
AN ON-GOING PROCESS OF WORKING WITH EMPLOYEES
TO HELP THEM IMPROVE THEIR PERFORMANCE
指导是在与员工一同工作中持续进行的过程, 以帮助员工提高其工作表现
COACHING LEADERSHIP 指导型领导风格The Leader 领导
DIRECTS指挥
Demonstrates 演示
Explains how 解释如何做
Sets goals 设定目标
Organises the work in advance 提前计划工作
Structures 结构
Controls 控制
Supervises closely 密切管理
Evaluates 评估
AND SUPPORTS并支持
Praises 表扬
Explains why 解释为什么
Asks for opinions 询问观点
Listens 倾听
Encourages 鼓励
Reassures 给予信心
• Praises 表扬
• Reassures 给予信心
• Encourages 鼓励
• Asks for ideas and opinions 了解想法与意见
• Listens 倾听
• Involves follower in goal setting 让下属参与目标的制定
• Involves follower in evaluation 让下属参与评估
• Involves follower in problem-solving 让小数参与问题的解决
• Shared decision making 分享所做决定
SUPPORTING LEADERSHIP 支持型领导风格 The Leader 领导
COACHING TO I