文档介绍：KTV主管岗位职责.................................................3
KTV领班岗位职责.................................................4
KTV服务员岗位职责...............................................5
调酒师岗位职责..................................................6
KTV清洁员岗位职责...............................................7
音响主管岗位职责................................................8
音响领班岗位职责................................................9
音响播放员岗位职责.............................................10
餐厅、娱乐部收银主管岗位职责...................................11
餐厅、娱乐部收银领班岗位职责...................................12
餐厅、娱乐部收银员岗位职.......................................13
会计主管岗位职责...............................................14
出纳员岗位职责.................................................15
KTV的平面布局..................................................16
KTV包厢的空间确定..............................................17
KTV包厢的空间布局..............................................19
KTV包厢的家具..................................................20
KTV包厢的照明设备和空调........................................22
KTV包厢的舞池..................................................23
KTV包厢视听设备................................................25
KTV包厢服务程序与标准..........................................26
音响室服务程序与标准...........................................27
KTV包厢餐台的选择与造型........................................28
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KTV包厢的餐台摆设..............................................29
KTV包房迎宾程序................................................32
KTV开房程序....................................................33
KTV包厢的点菜程序..............................................34
KTV包厢的传菜..................................................37
KTV包厢的桌面服务..............................................38
顾客投诉处理...................................................39
酒醉客人的处理.................................................41
顾客行为的处理.........