文档介绍：How We Win: 10 Years of the Win Strategy
ANNUAL REPORT 2011
1 9/23/11 7:45 AM
TheVision THE YEAR IN REVIEW ......................... 2
LETTER TO SHAREHOLDERS .............. 3
THE GOALS
#1 PREMIER CUSTOMER SERVICE ...... 6
FINANCIAL PERFORMANCE ................ 8
PROFITABLE GROWTH ......................10
FINANCIAL SUCCESS ........................12
FINANCIAL REVIEW ...........................13
2 9/23/11 7:45 AM
Origins of the Win Strategy
When current Chairman, CEO and President Don Washkewicz, became President and Chief Operating Officer in
2000, he believed that Parker had the potential to substantially increase its level of financial performance to the top
quartile of its industry peers.
Rather than charge ahead with pre-formulated ideas of what ne