文档介绍：建立战略中心型组织
卡普兰
绝对原创,包括战略地图,请朋友自己翻译吧,就此还学学外语,要不忘光了!
Building Strategy-anizations with the Balanced Scorecard
Dr. Robert S. Kaplan
Marvin Bower Professor of Leadership Development
HARVARD BUSINESS SCHOOL
Chairman
BALANCED SCORECARD COLLABORATIVE
How Do We Integrate Human Capital anizational Strategy?
Financial
Perspective
Customer
Perspective
Internal
Perspective
Learning & Growth
Perspective
petencies
Strategic Technologies
Climate for Action
Roles
Skills
Applications
Infrastructure
Leadership
Teamwork
Alignment
Culture
ALIGNMENT
Operational Excellence
Innovation
Customer Management
Productivity
Growth
Sustained Shareholder Value
Price / Quality
Financial Advisor
Integrated Offering
Trusted Brand
Understand Customer Segments
Develop New Products
Cross-Sell the Product Line
Shift to Appropriate Channel
Minimize
Problems
Provide Rapid
Response
Customer Value Proposition
Responsible Citizen
Diverse Work Force
The Strategy Map Provides the Point of Reference for Assessing Strategic Readiness
A
Which skills?
What leadership attributes?
What kind of culture?
Aligned with what?
Which best practices?
Linking the anization to Enterprise Strategy
B
Human Capital Readiness Report
Human Capital Development Program
The Enterprise Strategy Map
The anization Strategy Map
Financials
Customer (External)
Internal Processes
Learning & Growth
S