文档介绍：DOFROMHBR THE HARVARD BUSINESS NOT REVIEW COPY
OnPoint
ARTICLE
Measuring productivity is No-Nonsense Guide to
too important to be left
to the experts. Measuring Productivity
by Chew
Here’s an approach that’s
appropriate, fair—and
not too fussy.
New sections to
guide you through
the article:
• The Idea in Brief
• The Idea at Work
• Exploring Further. . .
PRODUCT NUMBER 3596
THE IDEA IN BRIEF No-Nonsense Guide to Measuring Productivity
“Whoever came up with this has no rials, a bunch of machines, stacks of
idea what my business is like.” This is - paperwork, and groups of employees, and turn-
mon lament of managers confronted with ing out useful goods or services.
plicated models for measuring pro-
Fortunately, you don’t need to get a . in
DO Some productivity indexes boast COPY
order to learn how to obtain solid, meaningful
technical elegance and statistical precision—
productivity measurements. As long as you stay
but have little to do with daily management
mindful of how the perfect can get in the way of
decision making, or even, for that matter, the
the good, a few basic guidelines can help you
bottom line. What you need is enough good
design a system that meets your needs.
information to enable you to determine how
well pany is taking a pile of raw mate-
THE IDEA AT WORK
What