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基于关键链的病人排队
信息系统开发
专 业 工业工程
姓 名
学 校
起止日期 -
报告提交日期 2012年6月6日
基于关键链的病人排队信息系统开发
摘要
当今社会医疗服务中的排队等待问题是不可避免的,也已经成为影响医院服务水平和服务质量的一大问题，如何采用新的思路和方法来缩短排队时间，提高医院服务效率，是大家关注的一个普遍问题。本课题针对病人在医院就诊过程中，在挂号、检测、检验、诊断过程中的多次排队等待的问题，将基于Flexsim Healthcare医疗专用仿真软件，把病人在医院中的就诊流程模型还原，进而建立病人排队优化调度模型，以此开发医院病人排队调度管理信息系统，从而优化病人排队结构，节省病人排队等待时间，显著改善医院的服务效率和服务质量。
关键词：医院；病人排队；Flexsim Healthcare；仿真模型；优化
Patient Queuing Information System Development Based on Critical Chain
Abstract
In today's society, waiting during the medical service processing is inevitable, and has also become a big problem which affects service level and the service quality in hospital. How to adopt new ideas and ways to shorten queuing time, and how to improve the efficiency of hospital services, has caused a common attention. This topic aimed at patients waiting for many times in the process of registered, detection, inspection, and the diagnosis in hospital, will be based on the Flexsim Healthcare which is special simulation software for medical treatment, to restore the model of the process of patient doctoring in the hospital, and to set up the patient queuing optimization scheduling model, then to develop patient queuing management information system for hospital, so as to optimize the patient lining up structure, save patients waiting for time, and improve the service efficiency and hospital service quality.
Key Words：hospital; patient queuing; Flexsim Healthcare; optimization
目录
2
2
3
： 3
： 3
： 4
4
4
6
8
取药分析及模型 8
取药数据分析 8
取药仿真模型 9
儿科科室分析及模型 11
儿科科室数据分析 11
儿科科室仿真模型 13
14
分析与结论 19
改进