文档介绍：T HE F IRST - T IME M ANAGER FIFTH EDITI ON PAGE i ................. 11066$ $$FM 11-23-04 15:23:09 PS This page int e ntionally left blank American Management Association New York ? Atlanta ? Brussels ? Chicago ? Mexico City ? San Francisco Shanghai ? Tokyo ? Toronto ? Washington, D. C. Loren B. Belker & Gary S. Topchik FIFTH EDITION T HE F IRST - T IME M ANAGER PAGE iii ................. 11066$ $$FM 11-23-04 15:23:09 PS Special discounts on bulk quantities of books are available to corporations, professional associations, and anizations. For details, contact Special Sales Department, , a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel.: 212-903-8316. Fax: 212-903-8083. Web Site: s publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of petent professional person should be sought. Library of Congress Cataloging-in-Publication Data Belker, Loren B. The ?rst-time manager / Loren B. Belker, Gary S. Topchik.—5th ed. p. cm. ISBN 0-8144-0821-4 1. Supervision of employees. 2. Of?ce management. I. Topchik, Gary S. II. Title. HF5549 .12 .B453 2005 ?02—dc22 2004019486 ? 2005, 1997, 1993, 1986, and 1981 , a division of American Management Association, New York. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of , a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number ********** PAGE iv ................. 11066$ $$FM 11-23-04 15:23:10 PS Contents P reface vii A cknowledgments ix I ntroduc