文档介绍：IBM Ｂuｓiｎｅｓｓ Cｏnsuｌｔing Sｅrviｃｅs
Fｌｏrida Pｏwｅｒ & Ｌighｔ
On Demaｎd Ｌeａrniｎｇ Ｅnviｒｏｎment
Develｏpeｄ for
Jｕne 22, 2004
Florida Pｏｗer & Light
Ｉbｍ。ｃom/bcs
Tablｅ of Contents
Exｅcｕtiｖe Summarｙﻩ3
Our Understaｎdｉｎgﻩ4
Ouｒ Soｌuｔiｏn ５
Ｔhｅ Value of Our Capabiliｔieｓﻩ7
Ｔｈｅ Value of Our Toolsﻩ8
Ｗｉtneｓs Syｓｔｅm'ｓ ｅQualitｙ Now and eQuａｌｉty Prｏdｕcerﻩ１1
Oｕr Oｎｇoiｎg Relatioｎship ｗｉth Ｆloｒｉda Ｐｏｗeｒ ＆ Ligｈt 13
IBＭ’s Own Learning Ｔransfoｒmａtｉon Ｓtｏｒyﻩ14
Resｐonse to RＦＰ Ｑuesｔｉoｎs 16
Ｐrｉcingﻩ２3
Ａssumpｔions ２5
Clienｔ Ｒefeｒences anｄ Citations ２6
IBM Business Tｅrms ａnd Conditions 3２
© Copyright 2004 ＩBM (unｐuｂlｉshｅd）． Ａll righｔs resｅｒved.
If not otｈerwise expresｓlｙ ｇoverｎed bｙ tｈe terms of a wrｉｔten coｎfｉdeｎｔiaｌiｔｙ ａgｒeemeｎt ｅｘecｕtｅd by the paｒｔies, ｔhe iｎｆｏrｍａtiｏｎ ｐrｅseｎted heｒein is ＩＢM Cｏnfiｄenｔｉal inforｍation and shaｌｌ only be discｌosed ｔｏ ｔhose empｌoyeｅs who have a need ｔo know of its contenｔs， shaｌl not be dｉsｃloseｄ ｔo ｔｈiｒd ｐarties ｏr outsidｅ Flｏriｄａ Ｐower and Ligｈt， and shaｌl not ｂe duplicateｄ， used， or discloseｄ in ｗｈole or iｎ part for aｎy pｕrpｏｓe otｈeｒ ｔhan to ｅvaluate this proposal ｆor ｔhe coｎtｅmｐlaｔｅd buｓiness arraｎgｅｍent witｈ IBM ｗithout ｔhe exprｅsｓ written consent of Ｉntｅrｎａtiｏnａl Ｂusiness Machiｎes Ｃorpｏratｉｏｎ (ＩBＭ）. Ｔhiｓ prｏposａl is ｖａlid ｆor 90 ｄays from thｅ daｔe on the covｅｒ。
Ｅxecutｉvｅ Ｓumｍaｒy
Ｔhe Ｆｌoriｄa Pｏｗｅr & Ligｈｔ Ｃompaｎy (ＦPL） E—Ｌearｎing Requeｓt for Propｏsaｌ inｉtiａteｓ thｅ purchase ｏf a simuｌａtioｎ sｏftwａre packaｇe tｏ allow the care center ｔraining departmeｎt thｅ ａbilitｙ to cｒeatｅ call type sｉmｕlａtioｎ ｔｒaininｇ via e－learning modules tｈat ｗｉlｌ ｂe ｕsed ｔo coaｃh Cusｔｏｍer Ｓervice Ｒｅpreｓentatｉveｓ． IBＭ is ｒeｃommendｉnｇ that iｔs proprｉeｔary tool， Content Ｐrｏduｃer， be used as ｔｈe weｂ-basｅd training auｔhoｒing cｏｎtｅnt deveｌoｐment and coｎｔｅnｔ manａgｅment eｎgｉnｅ， and is aｌso respoｎding ａｔ a broadeｒ and ｍｏｒe strategｉc level.
FＰL is ｃurｒeｎｔly iｎ the inｉtial phase ｏf a three—phase ｍigration, a roll－ｏuｔ thａｔ is aｎtiｃipａｔｅd ｔo reｑuire uｐ ｔo fｏ