文档介绍：物
业
管
理
方
案
（星河湾学校）
目录
服务工作目标··················································6
一、管理思路························································6
二、整体管理方案策划·············································6
三、物业管理具体措施·············································7
四、各项物业服务标准·············································9
第二章管理人员配备及员工管理·····································12
一、物业管理人员配备···········································12
二、员工培训方案··················································
13
三、主要员工岗位职责············································17
四、员工仪容仪表、着装及标志··································20
第三章卫生保洁管理·················································25
一、管理思路·······················································25
二、作业规范·······················································25
三、工作标准·······················································26
四、服务工作程序··················································28
五、检查与考核····················································
32
第四章秩序维护管理·················································33
一、管理思路·······················································33
二、作业规范·······················································36
三、工作标准·······················································37
四、服务工作程序··················································38
五、检查与考核····················································40
第五章规章制度························································41
一、投诉管理制度
··················································41
二、交接班制度····················································42
三、学生宿舍安全保卫制度·······································42
四、学生宿舍纪律与卫生检查制度·······························43
五、学生宿舍安全防火管理制度··································43
六、校园自行车、电瓶车停放管理制度··························44
七、浴室管理制度··················································45
八、门卫管理制度·················································45
九、值班室管理制度··············································46
十、教室管理制度
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