文档介绍：TRAINING ACTIVITY OUTLINE
培训活动纲要
Task 任务：PRODUCT KNOWLEDGE 产品知识
Code 序号：OH-SM-CS-C01
Objectives 目的： At the end of this session, each trainee will be able to:
培训结束后，每位受训者应能做到：
Familiar with the hotel product knowledge.
掌握饭店产品知识。
Know how to update the product information.
了解如何补充自己的产品知识。
Aware the profession knowledge of catering.
清楚宴会销售专业知识。
Standard 标准：Refer to S&P
参照标准与程序
Resources培训器材：Handout 培训资料，Flipchart白板
Method
培训方■式
Training Steps
培训步骤
Time
时间
Introduction
Show ". ” (objective)
10min
介绍
表明从此课所能学到的内容（目标）
Discuss
The importance of familiar with the
5min
讨论
hotel product
knowledge.
Prepare on Flip
了解饭店产品知识的重要性。
5min
Chart
The course should be divided into three
准备白板
parts:
课程可分为二部份：
List the hotel product.
列出饭店经营产品。
Explain the service facility and additional items of each operational department.
了解各运营部位的服务内容及特色，以 及可
提供的特殊服务。
Contents
3. Catering knowledge.
课程
宴会知识。
Question
4. Hotel surroundings
问题
酒店周边环境
Q: Who can list the service items of our
Prepare Flip
hotel?
Chart
(Prepare a brochure of hotel)
准备白板
问题：谁能列出我们饭店的服务项目。
准备一份饭店宣传资料。
Explain
讲解
Record the answer on the flip chart.
将问题结果记录在白板上。
1. Add the extra products on the flip
chart (the answer), and explain the
service, product of each one.
在白板补充上没有提到的饭店服务项
目，并依次讲解每项目服务的具体特
50min
5min
5min
20min