文档介绍：软件售后服务方案
篇一：售后技术支持和服务方案
服务方案
1. 第一章 全面清晰的售后服务范围 ················································································· 4
. 业务支持和维护 ···································································································· 4
. 问题解答 ················································································································ 4
. 故障处理················································································································· 5
2. 第二章 高标准的服务目标 ····························································································· 6
. 客户满意度 ·············································································································· 6
. 问题解决时间 ·········································································································· 6
3. 第三章 保障有力的服务方式 ························································································· 7
. 主动服务与被动服务有机结合 ··············································································· 7
. 7*24小时“日不落”服务响应 ··············································································· 8
4. 第四章 及时专业真诚的服务响应 ················································································· 9
. 服务响应方针 ·········································································································· 9 . 服务响应时间 ········································································································· 9
5. 第五章 郑重的服务承诺 ································································································ 10
···································································································· 10 . 保修期后服务承诺 ·································································································· 10 . 其他服务承诺 ··············································