文档介绍：跨境电商干货：与海外买家沟通物流状态的英语模板
跨境电商干货：与海外买家沟通物流状态的英语模板
邮政包裹一般常见状态中，我们常常看到以下几种：
包裹查无信息 "Not Found" (当包裹还未上网，官网未更新)
包裹正在运输中 “Transit” (当包裹还在运输中时)
包裹到达待取“Pick Up” (当包裹显示已经到达目的地国家)
包裹投递成功“Delivered” (当包裹显示投妥，而收件人声称未收到时)
包裹运输过久“Expired” (大部分为时效延误/ 目的地国家不能查到投妥/官网不更新状态等)
包裹可能异常“Alert” (大部分为退件/ 海关单号/损坏/丢失等问题)
Not found:
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.
As per tracking result powered by , I'm very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking result as "Not found" it's telling you that your tracking information is unavailable, it doesn't mean that we haven't been mailed your item.
(Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear online immediately. Normally it takes a few days after the item(s) have been sent for tracking details to be available from the shipping carrier.)
Therefore, please hold on for a few more days and try to check your order some time later?
Thanks for your business again!
Have a nice day!
Best regards, store 888
Transit:
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.
Here is a link for you to ref your package status in transportation：
这里复制17track查询完的结果链接就可以了。
As per current tracking result, your shipment has been shipped and dispatched by
到达待取或者到达目的地国家都行! 到达待取可能是第一次投递失败或者是到达投递点!注意修改!
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.
Here is a link for you to ref your package status in transportation：
这